Thursday, 7 February 2013

How to choose live chat support software for your website?

A live chat application can help you improve almost any aspect of your website in just one simple installation. You could very well boost up your business revenues and at the same time can also increase your web traffic quickly. Definitely, it is must to have tool for businesses of all types and sizes that can further enhance the quality of customer service. By enabling visitors to interact with the representatives of your company, it helps customer get answers to all the questions and queries instantly. 
 
These days as live chat software are widely used by many online retailers, financial & consulting institutions, and real estate agents as an effective way to improve customer service and drive extra revenue. Therefore, it is more essential to understand how to choose the right live chat software, so that you could get the most from it. 
 
Without any doubt you would always look for a program that could offer the simplest integration into your website. But besides this there are different other factors that you need to look for while selecting right and suitable live chat software. Some of the few factors that you can look for are - 
 
Usability
Software usability is the most decisive factor that you can’t ignore. It is the software usability that actually helps in creating a more efficient chatting environment for your agents and operators. How easy is it to use? Ask this question again and again. The reason for asking this question is that some live chat programs necessitate the operator to have a browser open for site visitors in order to initiate chat sessions. Can visitors put down messages via chat when live chat is offline? Some customers prefer to leave a message once they're at the site if chat is offline. The software you opt must be able to transfer chats to other operators. For example, there is always a possibility of transferring a chat that got initiated for the support department might be for pre-sales or billing query.

Flexibility
Ensure the tool you chose must be able to provide unmatched flexibility when it comes to customizing the operator console environment. It is important that the software allow agents to adjust the layout of the chat area, modify when alerts are sent and received, and adjust fields in the chat window. The tool must facilitate you to set up different departments. For example, if you use live chat for pre-sales and for support, then the tool must allow adding operators to different departments so that the website’s visitors could talk directly to a staff member of the desired department. 
 
Appearance
Other important factor that you must count while selecting live chat software is the functionality to customize the appearance. Always go for those live chat application that allows you to customize the appearance graphically. Not all live chat programs allow you to customize the chat window matching the site appearance. 
 
Live chat security
To eliminate the risks associated with online communications, it is crucial that the software is 128-bit SSL encrypted. 128-bit SSL encryption prevents unofficial data access and guarantees the maximum possible data protection. Check whether the tool is 128-bit encrypted or not.

Convenience and ability to work on every computer
Get to know about the software whether it is browser-based or do you need to install it on your computer. This is because; there are few applications that work only on Windows computers. On other hand, Browser-based software can be accessed via any computer that is online. 
 
Easy availability of demo
Finally, perhaps the most imperative facet of selecting live chat software is its availability of a demo version. Most live chat software supports free trial. Those are the ones you should pay more attention. In fact, ask the company you are considering buying a product to schedule a live demo of their software and get to know about both the administrative as well as customer sides of how the program works.

Apart from all these, it also gets important that you check whether your live chat software supplier is with excellent repute and prepared to support you in solving your problems or not. A good supplier will save you from facing lots of troubles which could be a pain in the neck if not managed properly. For More Detail https://www.eassistancepro.com/

1 comment:

  1. Thanks for providing such a great information regarding to live chat software. But please can you please tell me the installation process of your software......

    Thank you

    ReplyDelete